FAQ

Frequently Asked Questions

What is included in the Amenity Fee?

Cold scented towel and chilled beverage upon arrival 
DVDnow and Playstation 3 games 
Daily continental breakfast 
Daily morning coffee and tea service 
Daily newspaper in the lobby 
Daily happy hour at Lounge Renew featuring signature cocktails 
Specialty juice bar 
Keurig coffee maker in room
Use of beach gear
Local and toll-free phone calls 
Wireless Internet access throughout the hotel 
iDapt charger and docking station

How much is parking?

Valet parking is available for $32 per day

Can I check-in early?

We cannot offer guaranteed early check-in but may be able to offer depending on availability. Please contact the hotel directly for availability. 

Can I check-out late?

We offer 3PM late check-out, based on availability, for $100 plus tax. A check-out after 3pm  is a full night’s charge, based on availability. 

Can you store luggage?

Yes, luggage storage with same day pick up is complimentary. Overnight storage is $5 per bag per day and must have confirmation of reservation booking to return to hotel. 

Do you have an airport shuttle?

We do not have a complimentary shuttle, but we recommend the following methods of transportation:

Shuttle: *Hawaii Super Transit charges $14 cash per person. Anything over 2 bags is an additional cost.
Taxi: Located street level directly outside of the baggage claim area at the center medium guests can find taxis that will transport them directly to the hotel. A typical fare ranges from $35 to $50. However, this fare can be higher during peak traffic times.
Rideshare: Request a ride from Uber or Lyft when you’re ready to walk outside of the airport, then head to a designated rideshare pickup zone. 

Do you have cribs or rollaway beds?

Cribs are complimentary. Due to room configuration, rollaway beds are not available.

Laundry

Dry cleaning is available for a fee.

Fitness center

Gym passes are available.

Do you allow smoking?

We are a nonsmoking hotel. 

Do you allow pets?

We welcome your furry companion! We allow a maximum of 2 dogs per room, no greater than 20 lb each. Our pet fee is $25 fee plus tax, per night per pet.

Thank You