Frequently Asked Questions

What is included in the Amenity Fee?

Wireless Internet Access throughout the Hotel
Daily Continental Breakfast -7:00 a.m. to 9:30 a.m.
Cold Scented Towel and Fresh Chilled Island Pineapple Juice Upon Arrival
Self Serve Iced Coffee Bar featuring Hawaiian Paradise Cold Brew Blend available daily from 12 p.m. to 4 p.m.
$20 Spa Credit per room at the exclusive Island Club and Spa ($20 credit may be used per day and is not cumulative)
24 Hour Coffee, Tea, & Water Service in Lobby
Beach Gear (beach chairs, towels, boogie boards, umbrellas, snorkel gear) based upon availability

Other Amenities & Features:
Daily Newspaper in Lobby
In-Room Coffee Keurig
Local & Toll-Free Phone Calls
Business Laptop Kiosk with Printer
In-Room Laptop-compatible Safe
In-room Mini-refrigerator
Surfboard Storage
Luggage Storage
In-Room Robes
Board Games & Book Library
Pet-Friendly (fee applies)
Valet Parking (fee applies)
Non-smoking hotel

How much is parking?

Valet parking is available for $35 plus taxes, per day per vehicle.

Can I check-in early?

We cannot offer guaranteed early check-in but may be able to offer depending on availability. Please contact the hotel directly for availability. 

Can I check-out late?

We offer 3PM late check-out, based on availability, for $100 plus tax. A check-out after 3pm  is a full night’s charge, based on availability. 

Can you store luggage?

Yes, luggage storage with same day pick up is complimentary. Overnight storage is $5 per bag per day and must have confirmation of reservation booking to return to hotel

Do you have an airport shuttle?

We do not have a complimentary shuttle, but we recommend the following methods of transportation:

Shuttle: The Roberts Hawaii Airport Shuttle charges $16 per person for a one-way ride.
Taxi: Located street level directly outside of the baggage claim area at the center medium guests can find taxis that will transport them directly to the hotel. A typical fare ranges from $35 to $50. However, this fare can be higher during peak traffic times.
Rideshare: Request a ride from Uber or Lyft when you’re ready to walk outside of the airport, then head to a designated rideshare pickup zone. 

Do you have cribs or rollaway beds?

Cribs are complimentary. Due to room configuration, rollaway beds are not available.


Dry cleaning is available for a fee.

Do you allow smoking?

We are a nonsmoking hotel. 

Do you allow pets?

We welcome your furry companion! We allow a maximum of 2 dogs per room, no greater than 20 lb each. Our pet fee is $25 fee plus tax, per night per pet.

Thank You