Frequently Asked Questions

Check-in starts at 3:00PM, and check-out is at 12:00PM noon.

Yes, early check-in is available before 3:00 PM for a $50 fee. Late check-out is subject to availability.

Hotel Renew has a 72-hour cancellation policy, except for non-refundable advanced purchase rates.

Yes, the front desk is staffed 24/7 for guest convenience.

Guests must be at least 21 years old to check in.

Yes, valet parking is available for $55 per day.

Yes. The hotel does not offer self-parking, only valet.

No, there are currently no EV charging stations on-site.

Yes, airport shuttles are available through Roberts Hawaii for $26 per person. Reservations must be made at least 24 hours in advance.

Yes, taxi service, Uber, and Lyft are readily available.

Rooms include Standard, City View, and Ocean View categories. Options include Full, King, or Two Full beds. Some Ocean View rooms also feature balconies.

Yes, Hotel Renew offers ADA-compliant rooms with either tubs or roll-in showers.

All rooms have a mini-fridge. A communal microwave is available in the lobby, and Illy coffee machines are available upon request. Free Wi-Fi and air conditioning are included.

Yes, cribs are available at no charge. Rollaway beds are not available at this time.

Yes, housekeeping service is provided daily.

Yes, As You Like Café (opening October 15th) serves daily from 7:00AM to 9:00PM with a focus on traditional Japanese breakfast.

No, the hotel does not currently offer room service.

Breakfast is not included with stays. Guests may purchase breakfast at As You Like Café or nearby Waikiki cafés.

Popular restaurant options near Hotel Renew include Deck, Waikiki at Queen Kapiolani Hotel, and Tiki’s Grill & Bar at the Twin Fin Hotel.

No, the hotel does not have a pool. However, Waikiki Beach is only steps away. Guests can enjoy complimentary beach gear, including towels, mats, chairs, floaties, snorkel gear, and cooler bags.

There is no fitness center on-site, however guests have access to the fitness center at Lotus Honolulu Hotel, which is open 24 hours. Show your Hotel Renew room key at the Lotus front desk for entry.

No, spa services are not available at this time.

The hotel does not have on-site entertainment, but family-friendly attractions such as the Honolulu Zoo and Waikiki Aquarium are within walking distance.

No, Hotel Renew does not offer meeting or event facilities.

No, there is no business center on-site.

Yes, guests may print up to 10 pages free per stay. Additional pages cost $0.20 (black and white) or $0.50 (color).

Nearby attractions include International Market Place, Royal Hawaiian Shopping Center, Honolulu Zoo, Waikiki Aquarium, and Waikiki Beach.

The hotel is 9 miles (20–30 minutes by car) from Daniel K. Inouye International Airport.

Yes, a city bus stop is located nearby at Paoakalani Avenue and Kuhio Avenue.

Yes, we are pet-friendly and welcome dogs for a daily fee of $50, with a maximum of two dogs per room and combined weight not to exceed 50 lbs. 

No, at this time there are no designated pet areas or amenities.

Safety and security features at Hotel Renew include 24/7 staffing, with on-site security from 10:00 PM to 6:00 AM. Entrances are secured nightly from 6:00 PM to 6:00 AM.

Yes, the hotel is smoke-free. Guests may smoke only in designated outdoor areas 20 feet from the property.

Yes, there is a $40 daily amenity fee which includes beach towels, mats, chairs, snorkel gear, floaties, and cooler bags.

Yes, luggage storage is available at the front desk until the end of the day (no overnight storage).

There is no concierge desk at Hotel Renew, however, the front desk can provide assistance and local recommendations.

Yes, the hotel accepts packages within 3 days of your arrival date.

No, the hotel does not offer any laundry or dry cleaning services. However, Kapahulua Xpress Laundromat is about a 20-minute walk away.